Responsible Gambling Commitment
ENJOY11 believes that gambling should be treated strictly as entertainment. It is not a way to make money, resolve financial difficulties, or cope with personal problems. We are committed to providing a platform environment that supports informed decision-making and responsible participation.
We encourage all players to set personal limits, take regular breaks, and seek support if gambling stops being enjoyable. The tools and resources described on this page are designed to help players stay in control of their activity on the platform.
Responsible Gambling Summary
ENJOY11 is intended for adults aged 18 and over only. Gambling should be treated as entertainment, not income, and players should use limits, breaks and support tools when gambling no longer feels controlled or enjoyable.
- ✓ 18+ only: minors must not register, deposit, play or access the platform.
- ✓ Self-management tools: deposit limits, session reminders, cooling-off and self-exclusion may help reduce gambling harm.
- ✓ Warning signs: chasing losses, hiding gambling, borrowing money or gambling under stress are serious risk indicators.
- ✓ External help: Australian players can contact Gambling Help Online or the National Gambling Helpline on 1800 858 858.
- ✓ Account support: use the official Contact Us page to request account restrictions or self-exclusion.
18+ Only & Underage Gambling Prevention
ENJOY11 is strictly restricted to individuals aged 18 years and over. We do not permit minors to register, deposit, play, or access any part of the platform.
Identity verification (KYC) is required before the first withdrawal. A valid driving licence or photo ID must be provided to confirm age and identity. Accounts found to belong to underage individuals will be suspended immediately and any associated funds may be forfeited.
Advice for parents and guardians:
- Monitor internet usage and consider using parental control software to restrict access to gambling-related websites
- Do not leave gambling accounts logged in on shared devices
- Educate minors about the risks associated with gambling
- Consider filtering tools such as Net Nanny, Cybersitter, or built-in parental controls on your device or browser
Tools to Help You Stay in Control
ENJOY11 provides several self-management options to help players maintain control over their gambling activity. These tools can be activated by contacting our support team.
Deposit Limits
Request daily, weekly, or monthly deposit limits to control how much money you add to your account. Once set, limits cannot be increased immediately — a cooling-off period applies to any increase request.
Session Reminders
Set session time reminders to help you track how long you have been playing. Regular breaks are encouraged to maintain a healthy relationship with gambling activity.
Cooling-Off Period
Request a temporary cooling-off period during which your account will be restricted from gameplay. This can range from 24 hours to several weeks depending on your needs. Contact support to activate this option.
Self-Exclusion
If you feel that you need a longer break, you can request self-exclusion from the platform. During the self-exclusion period, your account will be closed and you will not be able to log in, deposit, or play. To request self-exclusion, contact our support team through the Contact Us page or email support@enjoy11aus.it.com..
How to activate these tools: Contact ENJOY11 support through the Contact Us page or email support@enjoy11aus.it.com to request deposit limits, session reminders, cooling-off or self-exclusion.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and may not be immediately obvious. If you recognise any of the following signs in yourself or someone you know, it may be time to seek support.
- ⚠ Spending more time or money on gambling than you can afford
- ⚠ Chasing losses – continuing to gamble in an attempt to recover money you have lost
- ⚠ Hiding gambling activity from family, friends, or partners
- ⚠ Borrowing money or selling possessions to fund gambling
- ⚠ Neglecting responsibilities such as work, education, family, or personal health due to gambling
- ⚠ Feeling restless, irritable, or anxious when not gambling or when trying to stop
- ⚠ Gambling as an escape from stress, depression, loneliness, or other personal issues
- ⚠ Lying about or minimising the extent of your gambling to others
- ⚠ Repeated failed attempts to stop or reduce gambling on your own
If you identify with one or more of these signs, we strongly encourage you to reach out to a professional support service or contact our team to discuss account restrictions or self-exclusion options.
Where to Get Help (External Resources)
If you or someone you know is experiencing difficulties with gambling, the following Australian support services can provide free, confidential help.
Gambling Help Online
Australia's national gambling support service providing free counselling, self-help tools, and information for people affected by gambling. Available online and by phone.
24/7 Helpline: 1800 858 858
Gamblers Anonymous
A fellowship of individuals who share their experience and support each other in recovering from gambling problems. Meetings are available in person and online.
Meeting schedules available online
Important: ENJOY11 is not affiliated with the organisations listed above. These are independent, publicly available support services. Players are encouraged to reach out to the service most appropriate for their location and circumstances.
Contact Our Support Team
If you would like to activate any self-management tools, request self-exclusion, or discuss concerns about your gambling activity, our support team is available to help.
Contact ENJOY11 Support
Use the official contact page to request limits, cooling-off or self-exclusion
Email Support
support@enjoy11aus.it.com
Gambling Help Online
Free Australian gambling support and counselling resources
When contacting support about responsible gambling concerns, please state clearly that you are requesting account restrictions, deposit limits, cooling-off, or self-exclusion. Our team will process your request as a priority.
Key Reminders
- ✓ Gambling is a form of entertainment, not a way to make money
- ✓ Only gamble with money you can afford to lose
- ✓ Set time and spending limits before you start playing
- ✓ Take regular breaks and do not chase losses
- ✓ Never borrow money to gamble
- ✓ Do not gamble when you are stressed, upset, or under the influence of substances
- ✓ If gambling stops being fun, stop and seek help
- ✓ Talk to someone you trust if you are concerned about your gambling behaviour
Responsible Gambling FAQ
What does responsible gambling mean at ENJOY11?
Responsible gambling at ENJOY11 means treating gambling as entertainment only, setting personal limits, taking breaks, avoiding chasing losses and using support tools when gambling no longer feels controlled or enjoyable.
Is ENJOY11 restricted to players aged 18 and over?
Yes. ENJOY11 is intended for users aged 18 and over only. Minors are not permitted to register, deposit, play or access the platform, and identity verification may be required to confirm age and account ownership.
What tools can help me control gambling activity?
Players can request deposit limits, session reminders, cooling-off periods or self-exclusion through ENJOY11 support. These tools are intended to help reduce risk and support safer gambling behaviour.
When should I stop gambling and seek help?
You should stop and seek support if you are chasing losses, borrowing money to gamble, hiding gambling activity, gambling under stress, neglecting responsibilities or feeling unable to reduce your gambling activity.
How can I request self-exclusion from ENJOY11?
You can request self-exclusion by contacting ENJOY11 support through the Contact Us page or by email. During self-exclusion, account access, deposits and gameplay may be restricted according to the exclusion request.
Where can Australian players get gambling support?
Australian players can contact Gambling Help Online or the National Gambling Helpline on 1800 858 858 for free and confidential support. These services are independent from ENJOY11.